“Like” Grandiflora and become our Facebook friend to see beautiful plant pictures and get landscaping ideas from our travels around the globe. Our latest uploads are pictures from a recent trip to Oregon and Northern California – Crater Lake, Redwood Forest and Oregon Dunes – including many different plant habitats, from mountain leas to forests to oceanside cliffs. Log in and help me identify all the beautiful mystery flowers that I photographed. Most helpful collaborator gets a prize!
Archive for the ‘Web Site’ Category
Because we carry about 2300 varieties of plants in multiple pot sizes, ordering from Grandiflora can be a long and involved task. Our Availability Sheet runs 10 pages with three columns of tiny print. The situation eased a bit a year ago when we started e-mailing the Availability. Receiving the file by e-mail rather than fax has saved many customers paper as well as their eyesight (since the document can be blown up to many times its size on their computer screens).
But then there’s the issue of placing the order. Some folks just mark up the already crowded Availability Sheet, fax it back and hope we can decipher it. Others create a separate list and fax or e-mail it back. Some prefer to give the order by phone directly to a salesperson. Those conversations often run over an hour, tying up the customer’s valuable time as well as that of our staff.
A New Way of Ordering
Now we have a new way to order that we think will speed up the process and eliminate errors. Instead of receiving our old Availability Sheet, we can now e-mail you an Excel version listing all of our highest grade material, the number in stock, and even comments about size and grade. There is an empty box next to each listing where you type in the number needed. When you e-mail this sheet back to us as an attachment, it automatically uploads into an invoice without having to re-key the data. Then our salespeople will call you back to discuss any shortages and possible substitutions.
To download the XL spreadsheet directly from our web site, after you have logged on, click on “Products”, then “Prices and Availability”, and then scroll down to the bottom of the list and click “Excel Availability and Order Form”. When it opens, just fill in the quantity column (Qty) marked with the red arrow. Save the document on your computer with your company name and the date and put it somewhere you can easily find it. It might be best to create a folder “Grandiflora Orders” to store these in. Last step is to send an e-mail to your favorite salesperson and attach the spreadsheet.
Open. Fill in. Save. Attach. Send. It’s just that easy. Give it a try.
We have a new, simpler web address…www.grandiflora.pro. You can also reach our salespeople at their new shortened e-mail addresses – email@example.com, firstname.lastname@example.org, email@example.com and firstname.lastname@example.org. Less time wasted typing means more time for placing orders, right?
Our revamped website has some wonderful new features like this Blog. Since I won’t be writing for Ornamental Outlook magazine any more (they are closing down operations in December), I will have more time to post to the Grandiflora site with industry news, pictures and stories about places Ellen and I visit, and new plant information. We welcome your comments on the blog. Let us hear from you.
A really handy tool on the new site is the Plant Search in Products. You can check off boxes delineating zone, shade levels, season of bloom and a whole list of other special qualities like fragrance and butterfly attraction, then press Search and a list of plants filling those requirements will be generated. We have also added more pictures in small, medium and large sizes for your viewing pleasure.
Customers will be able to generate a Wish List from the Product Search that actually works! Once we get your list, we will get back to you right away to finalize the order.
Take a moment to check out Cool Pix too. It contains hundreds of unique pictures of amazing plants and landscaping ideas from nurseries, private yards and botanical gardens around the country (and abroad) arranged by category. If you send me a picture that I like, I may include it in Cool Pix.
Explore and enjoy! Let me know if you see any problem areas that need attention.